Shipping policy

Thank you for shopping with Loftylab! We aim to provide a smooth and efficient delivery experience for all our customers. Here’s everything you need to know about our shipping policy:

Domestic Shipping (Pakistan)

  • Payment Method: We offer Cash on Delivery (COD) for all orders within Pakistan. You can pay in cash upon delivery of your order.
  • Shipping Partners: We utilize various trusted shipping companies to ensure prompt and secure delivery.
  • Processing Time: Orders are typically processed within 1-2 business days. Delivery times within Pakistan usually range from 3 to 7 business days depending on your location.
  • Shipping Charges: Shipping charges for domestic orders will be calculated at checkout based on your location and order size.

International Shipping

  • Payment Method: Cash on Delivery (COD) is not available for international orders. All international orders must be prepaid before shipping.
  • Delivery Time: International shipping times vary between 3 to 18 days, depending on the destination country and local customs processing. Please be aware that delivery times may be longer during peak seasons or due to customs delays.
  • Shipping Partners: We collaborate with reliable international shipping companies to ensure safe and timely delivery of your orders.
  • Shipping Charges: International shipping costs will be calculated at checkout based on your location and order size. Any customs duties or taxes imposed by the destination country are the responsibility of the customer.

Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email or SMS. Use this tracking number to monitor your shipment’s progress and receive real-time updates.

Additional Information

  • Address Accuracy: Please ensure that the shipping address you provide is accurate and complete. Loftylab is not responsible for delays or issues caused by incorrect or incomplete address details.
  • Delivery Issues: If you encounter any issues with your delivery, such as delays or damaged items, please contact our customer service team immediately. We will assist you in resolving any problems as quickly as possible.
  • Shipping Restrictions: Due to regulatory or logistical reasons, certain products may not be available for shipment to specific countries. If this applies to your order, our team will notify you and offer a suitable resolution.

If you have any questions about your order or our shipping policy, please feel free to contact our customer service team. We’re here to help and ensure you have a great shopping experience with us!